Shipping policy
Shipping to the United States
Free Shipping:
We offer free shipping on orders over $80 USD. For orders under this amount, shipping costs will be calculated at checkout.
Carriers:
We currently ship with USPS, FedEx, UPS and UniUni.
Shipping Origin:
US orders ship from our warehouse in Bensenville, Illinois, near Chicago.
Delivery Times:
Orders typically arrive within 2-7 business days, depending on the shipping destination.
Alaska, Hawaii and Puerto Rico:
We can't currently ship to Alaska, Hawaii or Puerto Rico.
Shipping Within Canada
Free Standard Shipping:
We offer free standard shipping on orders over $100 CAD. Orders under this amount pay a flat shipping rate based on the order value, shown at checkout.
Carriers:
We currently ship with Canada Post, Purolator, UniUni and ObiBox.
Shipping Origin:
Canadian orders ship from our warehouses in Whitby, Ontario and Surrey, British Columbia.
Delivery Times:
Estimated delivery times will be provided at checkout. Please be aware that these are estimates and actual delivery times may vary.
Lost Shipments:
In the rare event that your shipment is lost by the carrier, we will replace it at no additional charge.
General Shipping Information
Order Processing:
Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order has shipped.
Signature on Delivery:
Orders over $200 USD in the US, or $200 CAD in Canada (after discounts, before shipping and tax), ship with signature required. We may also require a signature on other orders to help prevent fraud. Someone at the delivery address will need to sign for the parcel. If nobody is there, the carrier will try again, and after a second missed attempt the parcel is usually held for pickup at a nearby location. If you won't be home, ship to an address where someone can sign, such as your workplace.
Estimated Delivery Times:
Please note that delivery times provided at checkout are only estimates. None of our carriers guarantee arrival times, and we cannot guarantee delivery within these timeframes due to factors beyond our control, such as carrier delays.
Address Changes:
If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Contact Us:
If you have any questions or concerns about your shipment, please contact us at info@veryplants.com.
